Email may be beating social media in terms of sales right now, but I think that social media will surpass email in terms of sales results. The sales process consists of the steps that begin with marketer’s initial contact, to planning the sale, assessing needs, presentation, gaining commitment, and finally to the final follow-up. This is fairly easy to see in marketer’s use of social media. Brands can utilize their existing followers, profiles of potential users/followers, and search queries to identify users with whom to make initial contact before planning out their approach. Luckily, company marketing departments no longer have to do all of this themselves, as users often come to them, taking the first step out of the process, and leaving it up to the actual brand to get them to engage and commit to their product or brand. Social media takes the guesswork out of who may or may not be interested.
Facebook users are a great source of third party recommendations that encourage users to put their faith in a brand as well, as users can see when their friends “like” a product or company page. I think that incorporating a Facebook link to a brand Facebook page or product has been a great way for companies to get people to believe in their products.
Facebook has generated leads for 72 percent of Business2Consumer (B2C) marketers and just over 35 percent of leads to Business2Business (B2B) marketers. It is important to use Facebook as 80 percent of social network users have indicated that they prefer using Facebook to connect with brands, making it the most likely channel for generating leads to potential consumers. I believe that Facebook has tried to compete with email through sponsored ads, marketplace ads, and incorporating the hashtag (to compete with Twitter as it originally did not use the hashtag). These different tactics have allowed Facebook to compete with email in that sponsored stories and stories from brands your friends have “liked” are directly delivered to your newsfeed, similar to email, and can offer coupons or other sales within direct links to drive you to their website.
Additionally, Twitter should be used as more of a platform for engagement, which is a completely different type of marketing all together. However, Twitter users are 3 times more likely to follow brands than Facebook users. With the average Twitter user having more income and education than those on other social platforms, they tend to do more brand following and influencing; making them a valuable source for marketers. Twitter has incorporated sponsored Tweets as a great way to get companies to show up in a newsfeed, similar to Facebook. I have definitely fallen for a sponsored Tweet, clicking on it, only to realize that marketing just got the best of me. Go Twitter!
According to this Wired article, email is crushing Facebook and Twitter in terms of sales generation. However, I think it is especially important to recognize that Facebook and Twitter do not have to have “clicks” to be effective. As the article says, social media seems to be the holy grail of conversion, I could not agree more.
I believe that both social platforms should be utilized in an effecting IMC plan. Email is great in that it targets users directly who have chosen to be reached. Facebook is a great way to reach those potential consumers who may know loyal consumers and thus place their trust in the brand as well. Twitter is a great place to encourage influencers to reach their social group, and to utilize valuable engagement opportunities to convert potential sales to sales and loyal consumers through follow-up. Follow-up can also be done through email; however, Facebook and Twitter reach a greater audience than email and can really expand the reach of a company.
Imagine it like this: Email marketing is a marketer in a plaza handing out leaflets to those he knows as a loyal consumer. Facebook is that marketer handing a stack of leaflets to a loyal consumer to show their friends while others watch. Twitter is that same marketer handing leaflets to influencers, converting them to users who then become brand ambassadors.